During his 27 years in broadcast journalism, Mike Max has met
hundreds of people who have overcome incredible odds to achieve
great success – from small-town teenagers to international
A captivating storyteller, Mike inspires people to action by linking
these stories to his “5 reasons people succeed,” drawn from his
conversations with resilient and inspiring people from all walks of
Mike says, “One thing I know with certainty is that when it comes to
reaching our goals, the biggest obstacle we face is a lack of belief
MIKE’S PRESENTATION WILL:
Encourage you to confront the fear of failure
Underscore your own ability to succeed
Motivate you to set your goals high
Inspire you to overcome obstacles
Mike McKinley, Author They Have the Money: A Simple Equation
for Keeping Your Customer
Mike McKinley draws on his lifetime of leading companies, working
with businesses, and being a customer to help you and your business
grow and succeed.
Mike will help you succeed in getting customers to:
Remain with your business, preferring you to your competition, every
Return to your business, to give you more opportunities to serve
Refer their friends, creating growth through positive word-of-mouth
With clear examples and easily understood explanations, Mike will
lead you through the simple formulas to help you better serve your
customers—and enjoy greater customer loyalty and profits.
Add value to every transaction
Subtract anything that detracts from customer satisfaction
Divide encounters with customers into segments that help them
Multiply customers’ surprise at how well they’ve been treated
Shoplifting, Bar Fights, Active Shooter & Everything In-Between
Unfortunately, businesses and their staff face a variety of hazards
including those from humans, including acts of violence.
Lakeville Police Lieutenant and 3D Response Systems owner Jason
Polinski will discuss what a business leader can do to prepare his
or her organization for the most likely situations.
ADA Compliance Issues
The American Disability Act (ADA) is a civil rights law that
prohibits discrimination against individuals with disabilities in
all areas of public life, including jobs, schools, transportation,
and all public and private places that are open to the general
Complying with ADA regulations is important for both older buildings
and new facilities.
Presenter Julee Quarve-Peterson founded Julee Quarve-Peterson, Inc.
(JQP, Inc) in 1985 and has been involved exclusively in
accessibility since 1979.
JQP, Inc. focuses on clients requiring assistance in performing self
evaluations, facilities, and transition planning related to
By Member Request: Concurrent Sessions
Wine Basics & High End Wines offers education for those with
limited and advanced knowledge.
How Customers Shop at a Liquor Store provides detailed
analysis of customer purchasing patterns.
Improving Bar Operations will examine current industry
trends, issues and successful ways to increase profitability.
Succeeding in the 2018 Competitive Environment
This is the place for interactive discussion on industry trends,
operational best practices and more!
It’s All About the Numbers
Experience has shown that understanding the financial statement is a
major challenge of small business owners and managers. By member
request, this seminar will explore various aspects of a liquor
operation financial statement and numerous ways managers can
positively impact the bottom line.
There will also be great educational tasting dinners, an alcohol
awareness training, Vendor Showcase and time to have fun and
develop relationships with other attendees & industry
If you have never been to the MMBA Conference and want to learn more
about the event, see our video below: